Terms of service
TERMS OF SERVICE
Zero Limits Supplements Pty Ltd (ABN 43 698 163 745) ("Zero Limits", "we", "us", "our")
1/3 Frost Drive, Mayfield West, NSW 2304, Australia
www.zerolimitssupplements.com
Last updated: 4 June 2026
1. ABOUT THESE TERMS
These Terms of Service (“Terms”) govern your access to and use of www.zerolimitssupplements.com (the "Website") and the purchase of products from us. The Website is operated by Zero Limits Supplements Pty Ltd (ABN 43 698 163 745).
By accessing the Website or placing an order, you agree to these Terms, our Shipping Policy, our Refunds and Returns Policy, and our Privacy Policy, each of which is incorporated into these Terms by reference. If you do not agree, do not use the Website or place an order.
We may update these Terms from time to time. The version that applies to your order is the version published on the Website at the time you place it. Continued use of the Website after changes are published constitutes acceptance of the updated Terms.
2. ELIGIBILITY
To purchase from us you must be at least 18 years of age and have the legal capacity to enter a binding contract. By placing an order, you confirm that you meet these requirements. We may refuse or cancel an order where we reasonably believe the purchaser is under 18.
Our products are intended for sale to consumers for personal use and not for resale. We may refuse or cancel orders where we reasonably suspect they are placed for resale or resupply that we have not agreed to.
3. ACCOUNTS
You may need to create an account to place an order. You are responsible for keeping your account details and password secure, and for all activity under your account. Please notify us promptly of any unauthorised use. You must provide accurate, current and complete information and keep it up to date.
4. ORDERS AND OUR ACCEPTANCE
The display of products on the Website is an invitation to treat, not an offer. When you place an order, you make an offer to buy the products at the listed price subject to these Terms.
An order is only accepted when we send you a dispatch confirmation. An order confirmation or payment receipt issued automatically at checkout acknowledges that we have received your order but does not amount to acceptance.
We may decline or cancel an order (in whole or in part), at any time before dispatch, including where:
- the product is out of stock or no longer available;
- there has been a genuine error in the price or description of the product;
- we are unable to authorise your payment, or we suspect fraud or unauthorised use of a payment method;
- we reasonably suspect the order is for resale or resupply not agreed by us;
- the product is subject to a recall or withdrawal; or
- we are unable to deliver to your address.
If we cancel an order after you have paid, we will refund the amount paid for the cancelled products (and, for a part cancellation, the amount relating to the cancelled portion).
5. PRICING AND PAYMENT
All prices are in Australian Dollars (AUD). Prices exclude GST and delivery charges, which are shown separately at checkout.
We may change prices at any time, but changes do not affect orders we have already accepted. While we take care to ensure pricing is accurate, errors can occur. If we discover an error in the price of products you have ordered, we will tell you as soon as possible and give you the option to continue at the correct price or cancel the order.
Payment must be made in full at the time of ordering, using the payment methods shown at checkout. You must be authorised to use the payment method you select. Title to the products does not pass to you until we have received payment in full.
6. PROMOTIONS, DISCOUNT CODES AND SALES
From time to time we may offer discount codes, promotions, free gifts or sale pricing. Unless stated otherwise:
- offers are subject to availability and may be withdrawn or changed at any time;
- only one discount code may be used per order, and codes cannot be combined;
- free gifts and promotional items are final sale and cannot be returned or exchanged except as required by the Australian Consumer Law;
- products bought as part of a clearance, "final sale", or private/password-protected sale are final sale, and no change-of-mind returns, exchanges or refunds apply to them except as required by the Australian Consumer Law; and
- free or discounted shipping offers apply only as described in the relevant offer and may be limited to domestic orders.
7. SHIPPING AND DELIVERY
Delivery is governed by our Shipping Policy, which forms part of these Terms. Delivery time frames are estimates only and are not guaranteed. Risk in the products passes to you on delivery in accordance with the Shipping Policy.
8. RETURNS AND REFUNDS
Returns and refunds are governed by our Refunds and Returns Policy, which forms part of these Terms. In summary, we do not accept change-of-mind returns, but your rights under the Australian Consumer Law are not affected.
9. PRODUCTS, LABELLING AND HEALTH DISCLAIMER
We take care to describe and depict products accurately. However, product images, packaging, formulations, ingredients and nutritional information may change, and minor variations may occur. You should always read the label, warnings and directions on the product before use and use products only as directed.
Our products are sports-nutrition and dietary supplements. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease or medical condition. Information on the Website is general in nature and is not medical, nutritional, or health advice.
You should consult a qualified healthcare professional before starting any supplement, particularly if you are pregnant or breastfeeding, have a medical condition, are taking medication, or are under medical supervision. If you are a competitive or tested athlete, you are responsible for checking the ingredients against the rules of your sport or anti-doping authority before use. Individual results vary and we do not warrant any particular result.
To the extent permitted by law, you are responsible for determining that a product is suitable for you before use.
10. CONSUMER GUARANTEES (AUSTRALIAN CONSUMER LAW)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.
11. INTELLECTUAL PROPERTY
All content on the Website including the ZERO LIMITS name, logos, wordmarks, product names and "ordnance code" branding, the tagline "DON'T BE A LIABILITY", text, graphics, photographs, artwork, layout and design is owned by or licensed to Zero Limits and is protected by intellectual property laws.
You may view and use the Website for your own personal, non-commercial purposes only. You must not reproduce, adapt, modify, distribute, publish, or commercially exploit any part of the Website or its content without our prior written consent. Nothing on the Website should be read as granting any licence to use our intellectual property except as expressly stated.
12. ACCEPTABLE USE
You agree not to:
- use the Website in any unlawful, fraudulent or harmful way;
- interfere with or disrupt the Website, its security, or any systems or networks connected to it;
- attempt to gain unauthorised access to any part of the Website or another user's account;
- use any automated system (such as a scraper or bot) to access or copy content except as permitted by us; or
- submit false, misleading or infringing content, including in reviews or other submissions.
13. USER REVIEWS AND SUBMISSIONS
If you submit reviews, comments or other content to us or the Website, you grant us a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce and display that content in connection with our business. You are responsible for the content you submit, it must be accurate and lawful, and we may remove any content at our discretion.
14. THIRD-PARTY LINKS
The Website may contain links to third-party websites or resources. We provide these for convenience only and do not control or endorse them. We are not responsible for the content, products or practices of any third-party site. Your dealings with third parties are at your own risk.
15. LIMITATION OF LIABILITY
Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition implied or imposed by the Australian Consumer Law or any other law that cannot lawfully be excluded.
Subject to the paragraph above, and to the extent permitted by law:
- our liability for a breach of a non-excludable consumer guarantee in respect of goods is limited, at our option, to the replacement of the goods or the supply of equivalent goods, or the payment of the cost of doing so;
- we are not liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, data, goodwill or business opportunity, however arising; and
- our total aggregate liability arising out of or in connection with your order, to the extent it can be limited, will not exceed the price you paid for the products giving rise to the claim.
We do not warrant that the Website will be uninterrupted, error-free or free of harmful components, and we are not liable for loss arising from your use of, or inability to use, the Website.
16. INDEMNITY
To the extent permitted by law, you agree to indemnify us against any loss, damage, cost or expense we suffer arising from your breach of these Terms, your misuse of the Website, or your breach of any law, except to the extent caused by our own negligence or wrongful act.
17. PRIVACY
We collect, use and disclose personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). Please review our Privacy Policy to understand how we handle your information.
18. EVENTS OUTSIDE OUR CONTROL (FORCE MAJEURE)
We are not liable for any failure or delay in performing our obligations to the extent it is caused by an event outside our reasonable control, including natural disasters, severe weather, fire, flood, pandemic, government action, industrial action, carrier or supplier failure, or failure of telecommunications or payment networks. If such an event continues for a significant period, either party may cancel an affected order and we will refund amounts paid for products not delivered.
19. TERMINATION AND SUSPENSION
We may suspend or terminate your access to the Website, or refuse to process orders, where you breach these Terms or where we reasonably consider it necessary to protect our business, our customers or third parties. Termination does not affect any rights or obligations that have already accrued.
20. GOVERNING LAW AND JURISDICTION
These Terms, and any contract formed under them, are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts competent to hear appeals from them.
21. GENERAL
- Entire agreement: These Terms, together with the Shipping Policy, Refunds and Returns Policy, and Privacy Policy, form the entire agreement between you and us about your use of the Website and your order, and replace any prior understanding.
- Severability: If any provision of these Terms is found to be invalid or unenforceable, it will be read down or severed to the minimum extent necessary, and the remaining provisions continue in force.
- Waiver: A failure or delay by us to exercise a right under these Terms is not a waiver of that right.
- Assignment: You may not assign your rights under these Terms without our consent. We may assign or novate our rights and obligations to a related body corporate or a purchaser of our business.
- No agency: Nothing in these Terms creates any partnership, agency or employment relationship between you and us.
22. CONTACT US
Zero Limits Supplements Pty Ltd
ABN 43 698 163 745
Email: sales@zerolimitssupplements.com
1/3 Frost Drive, Mayfield West, NSW 2304, Australia