Refund policy
REFUNDS AND RETURNS POLICY
Zero Limits Supplements Pty Ltd (ABN 43 698 163 745) ("Zero Limits", "we", "us", "our")
1/3 Frost Drive, Mayfield West, NSW 2304, Australia
www.zerolimitssupplements.com
Last updated: 4 June 2026
This Refunds and Returns Policy applies to products bought through www.zerolimitssupplements.com (the "Website"). It should be read together with our Terms of Service and Shipping Policy. By placing an order, you agree to this policy.
Please read this policy carefully. Our products are ingestible sports-nutrition products. For health, safety and hygiene reasons, and except where you have rights under the Australian Consumer Law, we are unable to accept returns once products have been dispatched or opened.
1. YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits, excludes or modifies any guarantee, right or remedy you have under the ACL or any other law that cannot lawfully be excluded.
A major failure includes where the goods are unsafe, are significantly different from their description, or would not have been bought by a reasonable consumer aware of the failure. For a major failure you may choose a refund or a replacement. For a failure that is not major, we may choose to repair the goods, replace them, or refund you.
2. CHANGE OF MIND
We do not offer refunds, returns or exchanges for change of mind. This includes where you have ordered the wrong product, no longer want the product, or have found it cheaper elsewhere. Please choose your products carefully before ordering.
This change-of-mind position does not affect your rights under the ACL set out in clause 1.
3. FAULTY, DAMAGED OR INCORRECT ITEMS
If a product you receive is faulty, damaged in transit, or not what you ordered, we will make it right.
Reporting time frame
For products that arrive damaged, incorrect or short-shipped, please contact us within 7 days of delivery. For any other failure to meet a consumer guarantee under the ACL, you may contact us within a reasonable time.
How to report
Email sales@zerolimitssupplements.com and include:
1. your order number;
2. the name of the affected product and the issue;
3. clear photographs of the product, the label/batch code, and the outer packaging (for damaged or incorrect items); and
4. whether you would prefer a replacement or a refund.
Assessment
We may ask for further information and will assess each request. Where goods are claimed to be damaged or faulty, we require photographic evidence before authorising a return, and we may need to inspect the returned goods. Zero Limits will determine, acting reasonably and in accordance with the ACL, whether goods are faulty, damaged or incorrect.
Resolution
If your claim is accepted, we will, in accordance with the ACL:
- replace the product; or
- if a replacement is not available, refund the purchase price of the affected product.
4. CONDITIONS FOR RETURNING A PRODUCT
Where we authorise a return, the product must:
- be returned in accordance with the instructions we provide (returns sent without prior authorisation may not be accepted);
- where the return is not because the product is faulty, damaged or incorrect, be unopened, unused and in its original sealed packaging;
- not have been further damaged by you after delivery; and
- be accompanied by your tax invoice or other proof of purchase.
5. RETURN SHIPPING COSTS
- Where the return is because the product is faulty, damaged or incorrect, or where you are otherwise entitled to a remedy under the ACL, we will cover the reasonable cost of return shipping.
- In all other cases where a return is agreed, you are responsible for the cost of return shipping.
We recommend you return goods using a trackable service. You are responsible for the goods until they reach us, and we are not responsible for returns lost or damaged in transit to us.
6. REFUNDS
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 14 days of us receiving the returned product. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.
Where you are entitled to a refund because of a failure to meet a consumer guarantee under the ACL, the refund will include the cost of delivery you paid for the affected product. In other cases, original shipping charges are not refundable.
7. REPLACEMENTS AND EXCHANGES
The quickest way to obtain a different product is to await the outcome of any approved return and place a new order. Where we agree to provide a replacement for a faulty, damaged or incorrect product, we will arrange this with you directly and the replacement will be sent at no further delivery cost to you.
8. ITEMS THAT CANNOT BE RETURNED
The following cannot be returned or refunded except where required by the ACL (for example, where they are faulty):
- products that have been opened, used, or had their tamper seal broken;
- gift cards;
- free gifts and promotional items;
- products marked "final sale", "clearance", or bought during a private or password-protected sale; and
- products bought from a third-party retailer or marketplace (these are subject to that seller's returns policy).
9. ORDER CANCELLATIONS
If you need to cancel an order, contact us at sales@zerolimitssupplements.com as soon as possible. We may be able to cancel an order before it is picked or dispatched, but we cannot guarantee this. Once an order has been dispatched, it cannot be cancelled and this policy will apply.
10. INTERNATIONAL ORDERS
This policy applies to international orders, subject to the following:
- the ACL applies to consumers as defined under Australian law; consumers outside Australia may have different rights under their local law;
- you are responsible for return shipping costs other than for faulty, damaged or incorrect items;
- we do not refund import duties, customs charges or taxes paid to a destination country (these are recovered, if at all, from the relevant authority by you); and
- refunds are made in Australian Dollars (AUD) and we are not responsible for currency-conversion differences or fees applied by your bank or card provider.
11. CONTACT US
To make a claim or ask about a return, contact:
Zero Limits Supplements Pty Ltd
Email: sales@zerolimitssupplements.com
1/3 Frost Drive, Mayfield West, NSW 2304, Australia
For more information about your rights as a consumer, visit the Australian Competition and Consumer Commission at www.accc.gov.au.